Q & A

Frequently Asked Questions

Below you will find answers to the most common questions you may have on utilizing the app

No sound if a timer finished while the screen is locked

As our practice shows, however, in most cases, when there is a problem with notifications and alerts, it is associated with the fact that the app user did not figure out how to set up the appropriate settings.

The issue with alerts can occur and the user does not receive alerts (but may receive silent notifications) when:

1. The device is in Silent mode;

2. The Do Not Disturb mode is turned on;

3. The volume of the device is at its lowest setting;

4. The Alert style of the timer in use is set to either Vibration or No alerting in the timer settings (not to be mixed up with the application Settings, which are located in the side navigation Menu).

How to fix this:

1. Disable Silent mode on the device you are using - Use Ring mode.

How to put your iPhone on vibrate, ring, or silent mode - https://support.apple.com/en-us/HT208353

2. Turn off Do Not Disturb mode or add the MultiTimer application to the list of exceptions.

Use Focus on your iPhone or iPad - https://support.apple.com/en-us/HT212608

3. Check the iPhone volume settings.

Adjust the volume on your iPhone - https://support.apple.com/guide/iphone/adjust-the-volume-iphb71f9b54d/ios

4. Launch the MultiTimer application; Go to the settings of the timer in use - it an be entered by long pressing the timer or by clicking "Edit" in the pop-up context menu).

Go to the "Alert" page and tap the topmost item.

In the pop-up that appears, select "Melody" or "Voice Alert" if you use your own recordings as alerts.

Select an alert tone, then go back to the main timer settings page and tap "Done" in the upper right to save all the changes.

Test the timer when the app is in the foreground and then when the app is in the background, and when it is completely closed.

If you encounter any problems, drop us a line along with logs from your app using the Feedback option in the app Settings.

Important note: To rule out any system glitches, be sure to restart your device.

Do I have to pay again for the Android App?

At the moment, the iOS and Android apps are only linked conceptually; therefore, the Pro Update of each version of the app is purchased separately.

The Android and iOS apps do not sync with each other

The current versions of the Android and iOS apps are only linked conceptually. But the apps do have a timer board export feature.

The export file can be imported into the app on either platform. The export feature is available with the Pro app update.

The upgrade is available by subscription as well as by one-time purchase.

Important note: Purchases for the Android and iOS apps are not linked either.

Do the iOS and Android apps have the same feature set?

The basic functions of the app are the same on both platforms. However, the iOS app is a more mature app and therefore has a wider list of functions. But this fact does not reduce the capabilities of the Android version of the app; For instance the iOS version does not include the ability to undo user actions in the app - 'Cancel last action'.

You can compare the versions here.

Does the MultiTimer support smart watches?

MultiTimer supports the Apple Watch app. It is a dependent app, meaning that the user cannot add or customize boards and timers in it. The app gets all the data from the app on the iPhone and the user subsequently controls them on the Apple Watch.

The timer data from the watch is synchronized with the timers on the phone. If you are having a sync trouble between devices, you can find a solution here.

The android version of the app does not currently have an app running on wareOS.

Do the timers save their operating time?

The Pro update opens such a possibility for users: after the timer or another tool has been stopped, the data about its work is recorded in a personal history.

These histories can be completed with comments and/or exported in any convenient way in *.csv file format.

Does the Annual subscription ensure updates, but the One-time purchase not, or is it just a cost savings?

The application has only one license, which is expressed as Pro-upgrade activation. The user activates the upgrade by purchasing different usage periods: Monthly Subscription, Annual Subscription, and One-Time Payment.

And while a "Subscription" is a payment for access to the app's Pro functionality for a certain period of time, a One-Time Payment is not a subscription, it is the purchase of a lifetime use of the features included in the Pro-upgrade package. Each of the subscriptions has a trial period of 14 days, when the user can test the features. At the end of the trial period, the user must cancel the selected subscription or it will take effect.

The user determines their own purchase of a comfortable Pro-upgrade activation period based on their current needs and future plans for using the application.

The set of features included in the Pro upgrade is the same for all payment periods. It is important to note that the upgrade feature set is not permanent - it expands as features enhance and new ones are developed.

Third-party developers have zero control over the entire AppStore or Play Market purchase process. Billing, refunds, authorization, returns, etc. - all of this is handled by the app stores.

Is there is the ability to add your own icon?

In order to set the icon (as well as set other parameters), the app user need to enter the timer settings, which are opened by pressing the "Edit" button in the pop-up context menu after long pressing on the timer or the button in the upper right corner of the screen when the timer is in the Single View mode - zoomed in timer.

In the timer settings, click 'Icon' item, which is located next to the timer label field.

The icon is searched and selected on a separate timer settings page - Icons.

By entering a keyword or phrase describing the timer in the search field, the user gets search results. The number of icons in the search results is always different.

The first few search results are the most frequently searched or used icons.

The search is done through icon collections of 'icons8' service (https://icons8.com/) - more than 100k icons.

To remove an icon, the user should select the very first icon, which looks like the 'NO' text; This icon removes the icon option in the timer setting.

How can I buy the app?

All purchases are made by the user on the MultiTimer Pro page, which is located in the app Settings: side navigation Menu > Settings > MultiTimer Pro.

Before making a one-time purchase, you should cancel a previously purchased subscription in your Apple ID settings.

Important note: When the user has made a purchase, the MultiTimer Pro page in the app Settings disappears.

If you want to cancel a subscription from Apple - https://support.apple.com/en-us/HT202039

Do I have to buy the app on all my iOS devices?

All purchases are registered to an Apple ID, so they become available on all devices registered under the same ID.

When installing the MultiTimer app on a new iOS device, you should go to the app's Settings (Side navigation Menu ≡ > Settings) > MultiTimer PRO page and click on the Restore purchases button.

Does the MultiTimer app have a screen setting to keep it active?

You can still set the screen lock parameter when the app is in the foreground.

This setting is called Display Settings in the app Settings (side navigation menu ≡ > Settings > Display Settings).

When you click on the item, it reveals a pop-up with 3 options for the Display Settings function:

– Will keep the display on while while the timer's running - means that the screen will be active and won't be locked while there is at least one active timer or counter;

– Will use system auto-lock setting - the app uses iOS screen lock settings;

– Will always keep screen on - regardless of iOS settings and timers activity, the screen will always stay active.

Important notes:

In the new version, this setting works a little differently.

Previously, if a timer was running in the application, the application did not allow the screen to lock, regardless of where the user is in the application, if the option to unlock the lock was selected when the timer was running.

Now the application checks which board is currently open, if the board is open without active timers, the screen lock does not work, also if the user is somewhere in the settings (i.e. also does not see an active timer), the application is also locked.

But if the timer is on the board that is currently selected by the user, then the device screen is not locked.

How can we help you?

Describe your issue here