MULTITIMER HELP CENTER - Android Notifications and Alerts Troubleshooting

Android Notifications and Alerts Troubleshooting

Third-party apps are killed when they are not being used and don't start in the background when a notification is received. Here are some workarounds to overcome power-saving settings applied by default and receive notifications. These instructions should help you activate your notifications and alerts. In case the notifications still don't work, please email us at support@persapps.com, so we can look into your issue and assist you.

< Troubleshooting // Android OS

If mobile traffic saving mode is enabled on your phone or tablet, app notifications may not arrive on the mobile network.
The traffic saving mode is usually enabled in the network and Internet settings, or by using a button in the notification area.

This is not the only reason related to the connection for which notifications may not arrive, among others, you can highlight:

The presence of active VPN/proxy applications (try disabling them).
Installed antivirus apps with protection functions on the network (check if notifications will be received if they are disabled).
Flight mode enabled (enabled by the button in the notification area on most Android devices).
If battery saving mode is enabled on your Android smartphone, then this may also affect the fact that notifications have stopped coming.

On Samsung Galaxy — in Settings — Device Maintenance — Battery — Power Mode. Try to set the "High Performance" mode.
On devices with their own interfaces, for example, Xiaomi or Huawei, the location of the battery saving settings item may vary, but it is usually easy to find (you can also use the settings search).

If notifications arrive but are not shown on the lock screen of your smartphone or tablet, you may have set the appropriate rules, or your antivirus did it for security purposes (displaying the contents of notifications on the lock screen is not the best solution in terms of privacy).

On a clean Android system: Settings —Apps and Notifications — Notifications — Notifications on the lock screen. There may also be an option to enable or disable notifications containing confidential data.
On Samsung Galaxy: Settings — Lock Screen — Notifications (enable).

In addition to the described cases, notifications may not be received for the following reasons:

Do Not Disturb mode is enabled (usually enabled by a button in the notification area). But on some smartphones, you can make sure that notifications continue to arrive in this mode, for example, on Samsung — in Settings — Notifications — Do not disturb (if you enable this option, they will start coming).

The application is prohibited from sending notifications. You can usually go to the Application Settings, select the desired application and click on the "Notifications" button to see if notifications are allowed for this application and which ones.

Some applications may have their own notification settings that are independent of Android. Try going into the application settings and see if such options are present there and if they can be changed.

Additional options

Try restarting your phone, sometimes it works and fixes notifications.
In the basic phone settings, make sure that the correct date, time, and time zone are set. If this is not the case, correct them.
There are third-party applications that change the system interface, antivirus apps and some others that can disable (hide) notifications. If they stopped coming after installing some new Android system applications, try temporarily disabling such applications and check if this has fixed the situation.

There are various third-party and pre-installed applications to optimize the operation of the phone. It is worth using them once, as they configure the operation of your phone at their discretion, for example, Phone Master (there are other similar ones).
At the same time, it is difficult to figure out in the application itself which option is responsible for the "glitches" that have arisen. The issue is solved simply by completely disabling such an application.

Huawei / Android 9 and later

Huawei / Android 9 and later

Go to Settings > Battery, and disable "Performance mode", "Power Saving mode", and "Ultra Power Saving mode".
Go to Settings > Battery > App launch.
Toggle the "Manage automatically" for the app to Off. Make sure to activate all three options of the Manage manually toggle: "Auto-launch", "Secondary launch", and "Run in background".

Older EMUI versions:

Depending on the device and OS version, the location of menu items may differ.

Go to Settings > Battery > Find the app you'd like to receive notifications from and change the "Close apps after screen lock" into "Don't close".
Go to Settings > Apps > choose the app > Data usage, scroll down, and set "Background data" to "allowed".

Sony

To receive push notifications, set apps to be active in Stamina mode:

Tap the Application screen icon on your home screen.
Choose Settings > Power management, then select Stamina mode.
Turn on the Extended standby, then tap Apps active in standby > Add your applications.
Scroll left or right to view all applications and services, then mark the relevant checkboxes for the apps you want to run.
Tap Done.

Asus

Go to Settings > Apps & Notifications > enable notifications for the app.
Go to Auto-Start Manager > enable it for the app.
Settings > Apps & Notifications > Special app access > enable for the app.

Xiaomi

To fix MIUI push notifications, set the app to auto-start and disable battery optimization for that app:

Go to Settings > Apps > Permissions > Autostart > choose the app and toggle the slider so that the app will always start in the background.
Go to Settings > Battery & performance > Choose apps > select the app and choose No restrictions options.

Oppo

Go to Settings > Battery > Battery optimization > choose the app and select "Do not optimize".
Go to Settings > Battery > Energy saver > choose the app and turn off "Freeze when in Background" and "Automatically optimize when an anomaly is detected", then restart your phone.
Go to Settings > Notifications & status bar > Notification Manager > select the app and turn on "Allow Notifications", "Display on Lock screen", "Display at the top of the screen", "Notification Sound and Vibration", and "Priority notification". Then, restart your phone.
Go to System Organization > Security > Privacy permissions > Startup Manager > activate the Autostart for the app.

Samsung

Open Quick settings panel.
Swipe down from the top of the screen to open Quick settings.
Turn off Power saving.
If it's illuminated, tap the Power mode icon to turn off Power saving mode. This could be preventing notifications from displaying.
Turn off Do not disturb.
If it is illuminated, tap the Do not disturb icon to disable this feature. This could also be blocking notifications.

If you have a Samsung on Android 6 and Smart Manager, do the following:

Go to the Smart Manager app and tap "Battery".
Under "Power saving for apps" tap "Learn more".
Tap on "MultiTimer" and tap on 'Disable.

If you have a Samsung on Android 7, do the following:

Go to your device settings and tap "Device Management", then tap on "Battery".
Scroll down and tap "Unmonitored apps", then add MultiTimer to this list.
Go to settings on your phone, tap "Apps", tap "App Manager", then tap "MultiTimer".
Tap "Alerts," activate "Allow Alerts," then disable "Hide on Lock Screen."
In the MultiTimer app, tap "More", tap "Settings", "Main Settings", then tap "Update Reminder Time" (under the Time Zone settings).

If you have a Samsung on Android 8.0, do the following:

Open your phone settings, tap "Apps".
Tap the three-dot icon in the top right corner, then tap "Special Access".
Tap "Optimize app usage", then tap "Unoptimized apps".
Select "All apps", find MultiTimer and turn it off.
In your phone settings, tap "Battery.
Tap "Always Sleeping Apps" and make sure MultiTimer is not included in this list.