Android Notifications and Alerts Troubleshooting

Third-party apps are killed when they are not being used and don't start in the background when a notification is received. Here are some workarounds to overcome power-saving settings applied by default and receive notifications. These instructions should help you activate your notifications and alerts. In case the notifications still don't work, please email us at so we can look into your issue and assist you.

Huawei / Android 9 and later

Older EMUI versions:

Depending on the device and OS version, the location of menu items may differ.


To receive push notifications, set apps to be active in Stamina mode:



To fix MIUI push notifications, set the app to auto-start and disable battery optimization for that app:



If you have a Samsung on Android 6 and Smart Manager, do the following:

If you have a Samsung on Android 7, do the following:

If you have a Samsung on Android 8.0, do the following:



Leeco Le



If the steps above do not work.

Since Meizu uses the FlymeOS operating system, which is significantly different from most Android operating systems, you may experience problems with notifications.

Blackberry KEYone


Moto G7 Power

If you still can not find the answer you are looking for, just Contact Us!

Feel free to send us requests at to clarify features that you are not sure about.
We’ll help you figure it out.